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1. About the service and these terms
These terms govern use of the SabziMandi Online website at sabzimandi.online and orders placed through its supported customer interfaces. “We”, “us” and “our” refer to the business operating SabziMandi Online; “you” refers to the person using the service or placing an order.
By submitting an order or registering for an account, you agree to the terms presented for that transaction or registration. Read the privacy policy to understand information processing. Acceptance of these ordering terms is not a substitute for any separate marketing, tracking or partner-sharing permission required by law or a communication provider.
A particular product or promotion may have additional clearly disclosed conditions. Mandatory law prevails if a term conflicts with it. These terms do not claim government endorsement or waive rights that cannot lawfully be waived.
2. Eligibility and guest orders
You must have legal capacity and authority to enter the transaction. Orders should be placed by an adult aged 18 or over; a parent or guardian should arrange purchases for a child. If ordering for a business or another person, you must be authorized to do so and to provide the necessary contact and delivery information.
You can order without creating an account. Optional accounts provide conveniences such as saved addresses and order history. Email verification may be needed for account features, but guest checkout does not require account registration or email verification.
Provide accurate details for a person who is authorized to receive the delivery. Do not use another person’s phone number or identity without permission, or subscribe them to promotions without their consent.
3. Accounts, credentials and private order links
Keep account details up to date and credentials confidential. You are responsible for activity you authorize and for promptly reporting suspected misuse. Do not disclose passwords, verification codes or recovery tokens to a rider, caller or social-media account.
Guest tracking links contain a private access token. Anyone you intentionally share that link with may be able to see order information; share it only with people you trust. An order number or barcode is an identifier, not permission to access another customer’s data.
We may restrict compromised, fraudulent or abusive access where reasonably necessary, investigate the issue and provide a support route. Account restrictions do not automatically remove valid refund rights or existing obligations. Closing an account does not automatically erase required order, payment or accounting history; the privacy policy explains retention.
4. City selection, service areas and hours
Choose the delivery city before shopping. Prices, product availability, service areas and operating arrangements can differ by city. The address and selected delivery sector must fall within a currently supported area.
City ordering hours and closures shown on the website apply. Some cities may accept orders continuously and carry forward the latest published price list until a new list is released. Acceptance of orders around the clock does not guarantee immediate delivery, 24-hour staffing or 24-hour customer support.
We may temporarily close ordering or limit coverage for stock, safety, capacity, weather, local restrictions or technical reasons. Contact our team if an already submitted order may be affected; we will address any unfulfilled items or amount actually paid in accordance with these terms and applicable law.
5. Products, quantities and food information
The product’s displayed unit and allowed quantity increments apply: kilograms, bunches, dozens, pieces, boxes or another stated unit are not interchangeable. Review the quantity selected before adding or checking out. Limits shown on the website may apply for operational or retail-order reasons.
Product photographs are illustrative. Fresh produce naturally varies in size, shape, colour and ripeness, but this does not excuse unsafe goods, materially misleading descriptions, short quantities or delivery of the wrong item. A photo is not a promise that each piece is visually identical.
We aim to supply the quantities and prices you accepted. We will seek your agreement for a material substitution, added charge or significant change rather than treating these terms as permission to silently change your order. If an item cannot be supplied, we will discuss an appropriate alternative or remove/adjust it.
Check labels and relevant product information for ingredients, storage and allergy needs. Ask our team about information you need before purchase. The website does not provide medical advice or guarantee suitability for a particular diet unless a specific, accurate representation is made. Handle and store perishable goods appropriately after receipt; mandatory food-safety and consumer protections still apply.
6. City prices, changes and charges
Prices are displayed in Pakistani rupees (PKR) for the selected city. They may be updated with a new published list. Where carry-forward is enabled, the latest valid published list may remain in use on the next day. Its continued display is not a claim that it was newly published that day.
Checkout rechecks availability and prices. Review any change before submitting your order. An already accepted price snapshot is not automatically rewritten by a later catalogue update. Correcting a genuine error or changing an order requires appropriate communication and agreement where required.
The displayed checkout total identifies product amounts and applicable delivery or other disclosed charges. Delivery may currently be free; future fees must be disclosed before the affected order is placed. No undisclosed fee is authorized by a general reference to these terms. Applicable taxes or legally regulated prices must be handled as required by law; promotional descriptions do not override those obligations.
If an obvious pricing, quantity or technical error prevents fulfilment, we may explain it and offer correction or cancellation, including an appropriate return of amounts already paid for unfulfilled goods. We do not use an error clause to deny rights concerning misleading sales practices.
7. Placing, receiving and confirming an order
Before clicking Place order, check your city, products, quantities, phone number, delivery address, sector, instructions and total. Submit only a genuine order that you intend and are able to pay for.
The initial order number, receipt and automatically generated invoice acknowledge receipt of your request. They do not by themselves guarantee stock availability, a delivery time or final acceptance. Your city team reviews and confirms fulfilment, and the order status page shows progress.
If information is missing or goods cannot be supplied, we may contact you to clarify, propose a permitted change or cancel the affected part. An invoice revision should identify an updated order where changes occur. Orders must not be marked delivered or paid merely because an invoice exists.
Network retries may return the same existing order rather than create another one. Check your confirmation, account history or support before deliberately placing a duplicate. Keep the private order link and invoice for your records.
8. Delivery and receipt
Provide a complete, reachable address, correct sector and working contact number. Tell us about necessary access instructions without adding unnecessary sensitive information. An authorized recipient should be available to receive and pay for a cash-on-delivery order.
Any delivery estimate is an estimate unless we expressly guarantee a specific arrangement. Traffic, weather, market availability, route capacity, safety and access problems may affect delivery. We will make reasonable efforts to communicate material problems.
If delivery cannot be completed because an address is incorrect, access is unavailable or the recipient cannot be contacted, we may pause the attempt and contact you to arrange the next step. Any additional charge must have a lawful basis and be disclosed and agreed where required; these terms do not create an automatic penalty.
Inspect the delivery when reasonably possible, particularly quantities, damaged packaging and obvious product issues. Signing for or receiving an order does not waive a lawful claim concerning a defect that was not reasonably apparent. We remain responsible for obligations imposed on the seller or service provider by applicable law.
9. Cash on delivery, invoices and payment safety
The website currently supports cash on delivery. Pay the properly confirmed amount to the authorized recipient of payment. We do not ask you to send an account password or verification code to complete a delivery, and you should verify any unusual payment request with our official contact.
PDF invoices show an order reference, revision, products, quantities, prices, delivery and total, with a barcode encoding the order reference. An invoice is not proof that payment has been received. Delivery status and recorded payment status are separate. Keep evidence of an actual payment if a discrepancy occurs.
If a future payment method is offered, its terms, provider and any relevant charges will be disclosed before use. These terms do not claim that cards, wallets, credits or automated refunds are already available. Corrections, approved refunds and any outstanding amount must correspond to the actual transaction and applicable rights.
10. Order changes and cancellation
Contact our team promptly if you need to amend or cancel an order, or use an available supported order tool. Changes are easier before preparation or dispatch. Once goods have been prepared or dispatched, the team must assess what can reasonably be changed, particularly for perishable items.
We may cancel an order or affected items for a genuine availability, delivery, payment, safety or suspected-fraud issue, and will communicate the reason when reasonably possible. We will not require payment for goods we do not supply, subject to any separate lawful and clearly agreed arrangement.
If you paid for a cancelled or unfulfilled item, contact us to reconcile the actual amount and the appropriate refund or adjustment. Refund rights that arise from wrong, unsafe, defective or misdescribed goods are not removed merely because an order was confirmed or dispatched.
11. Product problems, returns and refunds
If goods are wrong, missing, short in quantity, unsafe, spoiled or materially different from what was agreed, contact support as soon as reasonably possible. Fresh food is time-sensitive, so prompt reporting helps us establish its condition and resolve the issue. A request for prompt notice does not shorten a mandatory legal claim period.
Provide the order number, affected items and a short explanation. Photos or packaging can help where reasonably available, but inability to provide one type of evidence does not automatically remove a valid claim. Do not consume goods you believe are unsafe. Follow reasonable instructions for preserving or disposing of disputed goods safely.
Depending on the problem and the rights that apply, an appropriate resolution may be correction of quantity or price, replacement, cancellation of the affected item, refund or another agreed remedy. We will discuss the proposed resolution, any collection arrangements and the timing/method of an approved refund.
Change-of-mind returns of correctly supplied perishable goods may not be practical after delivery. This is distinct from defective or wrongly supplied goods and does not exclude statutory remedies. Problems caused solely by inappropriate handling after delivery may be considered when assessing a claim, without excusing pre-existing defects.
We do not promise an automated card refund, a universal refund deadline or unconditional non-refundable terms that the service cannot support. If a refund is approved, we will reconcile the actual payment and confirm the arrangement with you.
12. Data use, marketing and contact permission
Our privacy policy explains how phone numbers, contact details, city/language choices and purchase information may be used for service delivery, marketing and sales. Necessary order communications may come from our city team, support staff, assigned riders and providers acting for us.
Where you separately authorize the relevant promotional contact and applicable requirements are met, we may use your details for offers, sales follow-up, recommendations, surveys and related marketing. Authorized staff and contracted marketing/communication providers may contact you on behalf of SabziMandi for those disclosed purposes.
This is not permission for unidentified people or unrelated businesses to contact you whenever they choose. Independent partner marketing requires its own disclosed recipient/purpose and any required permission. Promotional contact must respect reasonable timing, applicable restrictions, channel rules and your choices. You can withdraw promotional permission without losing the ability to order.
Accepting these terms, providing a delivery phone number, agreeing to the privacy notice or enabling order push notifications does not automatically opt you into all marketing. You may ask our official contact to stop promotions; we must respect the request and the relevant campaign suppression arrangements. Routine order or security contact may remain necessary.
13. Offers, surveys and promotions
Offers apply only on the stated dates, products, cities, quantities and conditions. Any eligibility or limitation must be disclosed rather than invented after checkout. We may correct a mistake or address misuse without removing mandatory consumer rights.
Surveys and marketing participation are voluntary. Do not assume that a coupon, loyalty scheme, referral credit or prize feature exists unless it is actually offered with appropriate terms. We will disclose additional conditions for any such feature before relying on them.
14. Acceptable use
Do not place fraudulent orders, impersonate another person, harass staff or riders, misuse contact details, obtain unauthorized access, evade security measures, introduce harmful code, disrupt the service or extract private information. Do not use a private tracking link to access information you are not authorized to see.
We may take proportionate measures against abuse, preserve relevant evidence and cooperate with competent authorities where lawful. If you believe access was restricted in error, contact our team. A restriction does not entitle us to retain money without a lawful basis or ignore an outstanding complaint.
15. Website content and brand
The website design, brand elements, software and content belong to us or the relevant rights holders, except where stated otherwise. You may use ordinary website functions and retain your own order documents for personal records. Reproduction or commercial use of protected content requires appropriate permission.
Names or images of other brands belong to their respective owners. A displayed logo, illustration or link does not by itself establish endorsement, affiliation or a guarantee of product certification.
16. Availability, external services and events outside our control
We aim to provide a reliable service but do not guarantee uninterrupted access or that every notification will arrive immediately. Browser/device settings, network outages, maintenance, third-party failures and events outside reasonable control can affect the service.
Use the order page or support if a notification is missing. Do not assume an offline basket or failed submission is a confirmed order. We will take reasonable steps to address disruption and any affected transaction.
WhatsApp, social networks and other external services have their own terms. We are responsible for our own commitments and use of customer information; external-service wording does not remove obligations imposed on us by law.
17. Responsibility and limits of liability
We remain responsible for obligations that applicable law places on us as seller or service provider. Natural variation in produce, an illustrative photo or an estimated delivery time is not an excuse for unsafe goods, fraud, misleading statements or failure to provide a legally required remedy.
To the extent permitted by law, we are not responsible for remote or indirect losses that could not reasonably have been anticipated in connection with the affected transaction, or losses caused solely by your unlawful misuse of the service. You must take reasonable steps to avoid preventable loss, such as securing private links and storing food appropriately.
No term excludes or restricts liability that cannot lawfully be excluded, including mandatory consumer protections or legally protected claims involving fraud, deliberate misconduct, personal injury or defective/unsafe goods. We do not impose a blanket “no liability” or “no refunds” waiver. The lawful effect of a limitation depends on the circumstances and applicable law.
18. Complaints and applicable law
Contact us with your order number and concern so we can review records and propose a resolution. We may request reasonable evidence and will explain material decisions. Preserve relevant invoices and actual payment evidence.
The laws of Pakistan applicable to the transaction govern these terms, subject to any mandatory law that cannot be displaced. Disputes may be raised before a court, consumer authority or other forum with lawful jurisdiction. Asking our team to review a complaint does not waive your lawful remedies, impose mandatory private arbitration or prevent approaching a competent authority.
Do not disclose another person’s information in a public complaint unnecessarily. Privacy and marketing concerns can be directed through the same official contact, identifying the type of request.
19. Updates, interpretation and general provisions
The effective date and version are shown at the top. We may publish updated terms for future use as the service changes. Material changes affecting a transaction or requiring new permission must be appropriately disclosed. A later update does not silently rewrite an earlier confirmed order or create marketing consent from an earlier refusal.
If a provision is invalid or unenforceable, it applies only to the lawful extent and does not automatically invalidate the remainder. A failure to enforce a provision on one occasion is not a general waiver. Any assignment or business transfer must respect existing obligations and applicable privacy safeguards.
These pages are provided in English. Ask support if you need an explanation before ordering; a support explanation does not remove mandatory rights. Keep a copy of the terms relevant to your order when you need it.
20. Contact SabziMandi Online
For orders, complaints, privacy or marketing choices, contact +92 311 1522225 via WhatsApp or phone.
Our privacy policy explains the information needed for a request, authorized recipients and opt-out options. Never send a password or verification code in a support message.